Refund & Return Policy
Effective Date: 11 July 2025
Welcome to Munch Better! Your satisfaction is important to us. Since our products are freshly prepared and perishable, please read our refund and return policy carefully.
1. No Returns on Food Products
Due to the perishable nature of our products (like healthy ladoos and matri), we do not accept returns once the order is delivered.
2. Damaged or Incorrect Orders
If you receive:
A damaged product
A wrong item than what you ordered
You must contact us within 24 hours of delivery.
📧 Email us at: support@munchbetter.in
Include:
Your order ID
A photo of the item received
A brief description of the issue
3. Refunds or Replacements
After reviewing your complaint and verifying the issue, we may offer:
A replacement of the same item (where possible), OR
A full or partial refund to your original payment method
Refunds will be processed within 5–7 business days after approval.
4. Cancellation Policy
Orders can be cancelled within 2 hours of placing them.
Once the order is processed or dispatched, it cannot be cancelled.
To cancel an order, email us at support@munchbetter.in with your order ID.
5. Exceptions
We will not offer refunds if:
The customer provides an incorrect address.
The delivery is missed due to unavailability at delivery time.
Complaints are raised after 24 hours of delivery.
6. Contact Us
For any questions about this policy:
📧 Email: support@munchbetter.in
📞 Phone: [Insert your phone number]
📍 Address: [Insert your business address]